Refund and Returns

We want every parent to feel confident ordering from Embryo. If something isn’t right, here’s exactly how returns and refunds work.

Return window

You may request a return within 7 days of delivery. Items must be unused, unwashed, with tags attached, and in their original packaging.

What can’t be returned

• Opened feeding items (bottles, weaning bowls, teethers) — for hygiene reasons
• Items marked as final sale or clearance
• Gift bundles once opened

Damaged or wrong item

If your order arrives damaged or incorrect, message us on WhatsApp or email within 48 hours with a photo and your order number. We’ll arrange a free replacement or refund — no cost to you.

How to request a return

Send your order number and reason for return to our support contact. We’ll confirm eligibility and share pickup or drop-off instructions.

Refund timing

Once your return is received and inspected, refunds are processed within 5–7 business days. Since we only accept Cash on Delivery and online payment (Easypaisa or bank transfer), refunds are sent by Easypaisa or bank transfer to the account you provide — we do not hold any card details to refund to.

Exchanges

Need a different size or color instead? Let us know within 7 days of delivery and we’ll exchange it, subject to stock availability.